Client support
If you already work with us, this is how to get help. The more detail you give us, the faster we can fix it.
What to include in your request
- Your name, company and the affected device or user.
- What you were doing and what you expected to happen.
- The exact error message or a screenshot.
- When it started and whether it affects one person or several.
How we prioritise
- Critical
- Operations stopped or an active security incident. Message us on WhatsApp and call.
- High
- Affects several people or an important process, but there is a temporary workaround.
- Normal
- Affects one person, or it is a change or installation request.
Secure remote support
To connect to your computer we use a remote-access tool and always ask for your permission first. You see what we do and can end the session at any time.
The download link for the remote support tool is shared with each client.
Important
We will never ask for your password by email, WhatsApp or phone. If you receive a message like that in IQ Solutions’ name, don’t reply and let us know.
Not a client yet?
Request a consultation and we will explain how we can help.