Frequently asked questions

Companies of any size and industry, from offices with a handful of people to organisations with several locations. In Costa Rica we work on-site and remotely; everywhere else, remotely.

Yes. We schedule visits to any province in Costa Rica. Travel outside the Greater Metropolitan Area is quoted separately, and we tell you the cost before booking the visit.

Yes. We work in English and Spanish, which lets us support international teams and clients outside Costa Rica.

You reach us by WhatsApp, email or the web form. With your permission we connect to your computer using a secure remote-access tool, fix the problem and send you a short summary of what we did. You see everything on screen and can end the session at any time.

Yes. Besides hourly support, we offer monthly maintenance plans that combine monitoring, antivirus, backups, support hours and on-site visits based on the number of devices. We recommend the right plan after an assessment.

Yes. We set up accounts, licences, email, Teams, OneDrive and SharePoint, and we migrate between providers or from on-premises Exchange servers without losing data.

Message or call us straight away. In the meantime, don't switch off the affected devices, disconnect them from the network (cable or Wi-Fi) and don't pay any ransom. We'll help you contain the incident, get back to work and understand what happened.

Yes, always with a defined scope and written authorisation from the company. At the end you receive a report with prioritised findings and concrete recommendations to fix them.

It depends on the number of pages, the features you need and how ready the content is. Before we start we agree on a schedule with staged deliveries, so you always know where the project stands.

Yes. Depending on the project we use a content manager or simple files you can edit, and we give you a short guide. If you'd rather not, we take care of maintenance.

Yes. We set up version control with Git and GitHub, code review, Jenkins pipelines and change control in ServiceNow or Jira, so every deployment is reviewed and can be rolled back.

Yes. We administer, secure and automate Salesforce orgs: permissions, flows, Apex, reports, integrations and migrations. We are not a Salesforce partner or reseller; we work on the account your company already has.

It depends on the scope: number of devices, type of work and whether it's remote or on-site. Before we start you get a clear quote with no surprise charges. Quotes are valid for 15 days and Costa Rican prices exclude VAT (IVA).

The quote details the work, estimated hours and visits. Parts, materials, licences and hardware are quoted separately. When we source equipment for you, the invoice is issued in your name and the store provides the warranty.