IT support
Remote and on-site support for people, computers, printers and cameras.
Support available 24/7
Infrastructure, security and development in one place.
IT support, cloud, cybersecurity and software for businesses. On-site in Costa Rica, remote for clients in any country.
- Apps and webWebsitesAppsCRMAI
- Cloud and identityMicrosoft 365AzureMFA
- Servers and dataWindows ServerBackups
- NetworkFirewallWi-FiVLANs
- Devices and officeComputersPrintersCameras
Security at every layer
Tools and platforms we work with
- Microsoft 365
- SentinelOne
- Microsoft Azure
- Salesforce
- Duo Security
- Active Directory
- NinjaOne
- Google Cloud
- Microsoft Defender
- Cisco Meraki
- Exchange Online
- ConnectWise
- ServiceNow
- Mimecast
- Datto
- Proofpoint
- Windows Server
- IT Glue
- Jenkins
- PowerShell
- Python
- React
- Node.js
- WordPress
- GitHub
- Copilot Studio
- Claude
Four areas. One accountable partner.
From the computer that won’t start to the app your team relies on every day.
Cybersecurity
Protection for devices, accounts and data, risk assessments and incident response.
Cloud, Microsoft 365 and networks
Microsoft 365, email, Azure, servers and networks configured properly from day one.
Web, apps, CRM and AI
Websites, custom web apps, Salesforce, DevOps and automations that use AI where it helps.
How we work
A clear process, from the first call to follow-up.
Listen
A short conversation to understand how your team works and what is slowing it down.
Assess
We review devices, network, accounts and risks, then explain what we found in plain language.
Propose
You get a quote with scope, timelines and priorities. You decide what to do and when.
Deliver and support
We carry out the plan, document every change and stay available for support and improvements.
Technology done properly, explained clearly.
We work like the IT department many companies don’t have: close by, accountable and technically sound.
One point of contact
Support, networks, cloud, security and development with the same accountable person. Your issue never bounces between vendors.
Real-world experience
Our founder has provided level 1 and 2 support since 2023 to companies in Costa Rica and the United States, using MSP-grade tools.
Secure by design
MFA, backups and least-privilege access are part of every project. We don’t leave them for later.
Clear and bilingual
We document what we do and explain every decision without jargon, in English or Spanish.
IQ
Ian Quesada Moreno
Founder, IT support and development
Behind IQ Solutions
After resolving incidents for companies in Costa Rica and the United States, I kept seeing the same problem: small teams with nobody who understands their technology end to end. IQ Solutions exists to be that person.
- Information Systems Engineering (in progress)
- Microsoft 365, Azure and Active Directory
- Works in English and Spanish
Where we work
On-site in Costa Rica. Remote anywhere.
On-site in Costa Rica
We visit offices across the Greater Metropolitan Area and schedule visits to the rest of the country for installations, cabling, cameras and on-site support.
Remote, worldwide
Support, cloud, security and development for companies in any time zone, in English or Spanish.
- Hours
- Available 24/7
- Languages
- English and Spanish
- Channels
- WhatsApp, email and web form
Frequently asked questions
See all questionsWhat kind of companies do you work with?
Companies of any size and industry, from offices with a handful of people to organisations with several locations. In Costa Rica we work on-site and remotely; everywhere else, remotely.
How does remote support work?
You reach us by WhatsApp, email or the web form. With your permission we connect to your computer using a secure remote-access tool, fix the problem and send you a short summary of what we did. You see everything on screen and can end the session at any time.
What should I do if I think we've been hacked?
Message or call us straight away. In the meantime, don't switch off the affected devices, disconnect them from the network (cable or Wi-Fi) and don't pay any ransom. We'll help you contain the incident, get back to work and understand what happened.
How much does it cost?
It depends on the scope: number of devices, type of work and whether it's remote or on-site. Before we start you get a clear quote with no surprise charges. Quotes are valid for 15 days and Costa Rican prices exclude VAT (IVA).
Tell us what you need.
We’ll reply with next steps and, where it applies, a clear quote. You can also message us on WhatsApp.