Remote and on-site technical support
A help desk for your team: we fix problems by remote session or at your office and document every case.
IT support
Printers and scanners
The printer is often the device that generates the most calls in an office. We set it up properly on the network, configure it for everyone and maintain it so it stops being a daily problem.
What is included
Installation and setup
We install the printer and its drivers on every computer that needs it.
Network printing
A fixed address, a shared queue and access over Wi-Fi or cable, without relying on one computer.
Scan to email or folder
We set up scanning straight to email, a shared folder or OneDrive.
Preventive maintenance
Cleaning and checks on rollers and wear parts to prevent jams.
Corrective maintenance
Diagnosis and repair of print faults, jams or device errors.
Problems we solve
- Only one computer can print and the rest depend on it.
- The printer disappears from the network every so often.
- Scanning a document takes several steps or a USB stick.
- Jams and smudged pages that interrupt work.
How we work
Check
We look at the model, the network and how your team uses it.
Configure
We give the printer a fixed address and add it to each device.
Scanning
We set up the scan destinations your team needs.
Maintain
We schedule preventive visits based on your print volume.
In detail
A network printer, not a shared printer
When a printer is plugged into a single computer, everything depends on that computer being on. We connect it directly to the network with a fixed address, so any authorised device can print without a middleman.
Fewer jams, fewer calls
Preventive maintenance is cheap compared with a printer that stops on the day you need it most. We set the frequency based on how much your office prints.
Tools we work with
- Windows
- macOS
- Microsoft 365
- OneDrive
Tools we know first-hand. They do not represent partnerships or company certifications.
Frequently asked questions
Do you work with any printer brand?
Yes, we install and configure printers from the common brands. For major hardware repairs we tell you when the manufacturer’s service is the better option.
Can you make it print from phones?
On most network models, yes, by setting up secure mobile printing inside your network.
Related services
Networks and network architecture
Design and installation of wired and Wi-Fi networks, firewalls, managed switches with VLANs, and fixes for slow or unstable networks.
Computer repair and maintenance
Diagnostics, repairs, cleaning, part upgrades, licensing and data migration for desktops and laptops.
Interested in this service?
Tell us about your situation and we will reply with next steps and a clear quote.