Managed monitoring, antivirus and backups
Remote monitoring (RMM), endpoint protection and verified backups for a monthly fee per device.
IT support
Remote and on-site technical support
When something breaks, your team needs someone who answers, understands the problem and fixes it without the runaround. We connect remotely within minutes, or come to your office when being there matters.
What is included
Help desk by WhatsApp, email and web form
One point of contact to report issues, request installations or ask questions.
Secure remote support
We connect with your permission, fix the issue and you see everything we do on screen.
On-site visits
For cabling, devices that won’t start, physical installations or issues that can’t be solved remotely.
Accounts and access
User onboarding and offboarding, password resets, MFA and permissions in Microsoft 365 or Google Workspace.
Software and updates
Application installs, licences, security patches and setup for Outlook, Teams and browsers.
A record of every case
We document what happened and how it was fixed, so the same problem doesn’t cost you time again.
Problems we solve
- Nobody in the office knows who to call when something stops working.
- The same issue shows up every week and is only ever half fixed.
- Your current provider takes days to reply or charges just to show up.
- When people join or leave, their access ends up in a mess.
How we work
Report
You message us on WhatsApp, by email or through the web form.
Diagnose
We check remotely, or schedule a visit if one is needed.
Fix
We resolve it and confirm everything works, in plain language.
Record
We document the case and, where it helps, recommend how to prevent it.
In detail
Support that fixes things, not just answers tickets
Many small companies run on “the person who’s good with computers”, or on a technician who turns up when they can. That works until email stops syncing on the day of a deadline, or until someone leaves and nobody knows what access they had.
Our support works like an external IT department: you report the problem through whichever channel you prefer, we diagnose and fix it, and every case is recorded. Over time that record lets us spot patterns and remove the problems that keep coming back.
Remote first, on-site when it matters
Most software, account, email and printing problems can be solved by remote session in the same conversation. For anything physical, such as cabling, devices that won’t start or new installations, we come to your office. We work in person in Costa Rica and remotely with companies in any country, in English or Spanish.
Tools we work with
- Microsoft 365
- Windows
- macOS
- Active Directory
- ConnectWise
- NinjaOne
- IT Glue
Tools we know first-hand. They do not represent partnerships or company certifications.
Frequently asked questions
Do you charge by the hour or offer monthly plans?
Both. You can request hourly support whenever you need it, or choose a monthly plan that includes monitoring, support hours and visits. We recommend the best fit after an assessment.
What if the problem can’t be fixed remotely?
We schedule an on-site visit. Within San José’s Greater Metropolitan Area we book it as soon as possible; outside it, travel is quoted separately and confirmed with you first.
Do you work outside office hours?
Yes. We handle incidents 24/7 through WhatsApp, especially when operations have stopped or there is a security problem.
Related services
Computer repair and maintenance
Diagnostics, repairs, cleaning, part upgrades, licensing and data migration for desktops and laptops.
Microsoft 365 and Google Workspace
Licences, accounts, Teams, OneDrive and SharePoint set up properly, plus migrations without losing data.
Interested in this service?
Tell us about your situation and we will reply with next steps and a clear quote.