Remote and on-site technical support
A help desk for your team: we fix problems by remote session or at your office and document every case.
IT support
Managed monitoring, antivirus and backups
The best failure is the one caught before anyone notices. We watch your devices remotely, keep antivirus and patches current, and verify that backups can actually be restored.
What is included
Remote monitoring (RMM)
Alerts for full disks, unpatched devices, stopped services or failing hardware.
Patches and updates
Controlled Windows and application updates, outside working hours.
Antivirus and endpoint protection
Managed protection with alert review and response when something suspicious is detected.
Managed backups
Automatic copies of critical devices and servers, with a defined retention.
Restore tests
Every quarter we verify that a backup can really be recovered.
Inventory and reports
Know which devices you have, their condition and what was done each month.
Problems we solve
- Nobody knows whether backups work until the day they are needed.
- Devices missing security updates for months.
- A failing disk or a virus discovered when it is already too late.
- No clear inventory of computers and licences.
How we work
Inventory
We install the monitoring agent and record the state of each device.
Protect
We configure antivirus, patching and backups based on how critical each device is.
Monitor
We review alerts and act before they turn into problems.
Review
We test restores and share a summary of the state of your technology.
In detail
From reacting to preventing
Traditional support waits for something to break. With remote monitoring we see the warning signs first: a disk starting to fail, a device that hasn’t updated in weeks or a backup that didn’t finish. Most problems get fixed before your team notices.
An untested backup isn’t a backup
Many companies find out their backups were useless exactly when they need them. That’s why we include regular restore tests and tell you when something isn’t right.
Tools we work with
- NinjaOne
- ConnectWise
- Microsoft Defender
- SentinelOne
- Datto
- Axcient
Tools we know first-hand. They do not represent partnerships or company certifications.
Frequently asked questions
How is this service charged?
A monthly fee per device, based on what it includes: monitoring, protection and backups. It can also be part of a monthly maintenance plan.
Where are backups stored?
It depends on the solution: in the cloud, on a local device or both. We always recommend at least one copy outside the office.
Does monitoring invade our privacy?
No. The agent checks the technical state of the device (disk, updates, services), not the content of your files or what each person does.
Related services
Endpoint, network and email protection
EDR antivirus, firewalls, email filtering and patching to close the doors attackers use most.
Security monitoring and incident response
Security alert monitoring, incident containment and an orderly recovery when something has already happened.
Interested in this service?
Tell us about your situation and we will reply with next steps and a clear quote.